Privacy policy

Your training data

NeckApp stores your workout history, sets, repetitions, loads, tempo targets, progression, neck measurements and preferences on your device. This data is used to run your training program and show your progress. NeckApp does not send these records to Tobify AB, AppsFlyer or TikTok. There is no NeckApp account or training-data backend. We cannot access your training records remotely.

Backups and other devices

Your app data may be included in device or iCloud backups, depending on your Apple settings. Apple manages those backups. NeckApp does not provide its own cloud backup or sync service. A device backup may restore records that you previously removed from the app.

Removing your data

You can delete individual neck measurements from Progress. To remove all locally stored NeckApp data, use Delete App in your device's storage settings. Offload App keeps app data. Removing the app does not delete existing device or iCloud backups; manage those through Apple's settings. There is no NeckApp account to close.

Apple services

Apple handles App Store purchases and TestFlight distribution. Apple may provide Tobify AB with store statistics, diagnostics and beta feedback according to Apple's policies and your sharing settings. Optional ad measurement is described below.

Optional ad measurement

If ad measurement is available in your version and you choose to allow it, Tobify AB uses AppsFlyer to understand which TikTok advertisements lead to installs and app launches. Measurement starts only after your permission in NeckApp and Apple's tracking permission. It processes advertising and installation identifiers, IP address, approximate location derived from the IP address, device and network information, and install and app-launch activity. We do not send your workouts, neck measurements, name, email address or phone number to this service. AppsFlyer processes measurement data for Tobify AB, and attribution data is shared with TikTok for ad measurement. TikTok matches the measurement data with its advertising data to determine whether its ads led to an install, including when the install is ultimately reported as organic. Apple may also send delayed, aggregated SKAdNetwork attribution reports after measurement has started. These reports do not contain your advertising identifier.

Your measurement choices

Ad measurement is optional and is based on your consent. You can decline without losing any app features. Open Progress > Settings > Ad measurement to turn it off at any time. We also stop measurement if Apple's tracking permission is no longer granted. Withdrawal stops future measurement; it does not undo processing that happened before withdrawal or delete data already sent. Deleting NeckApp does not automatically delete measurement data held by providers.

How long measurement data is kept

We use measurement records to assess ad performance and resolve attribution or data requests. AppsFlyer's published policy generally limits end-user data to 24 months, unless a different period is directed by the customer or required or allowed by law. Data received directly from TikTok for attribution is subject to a 13-month retention limit. Aggregated reports may be retained for up to 25 months. We do not keep a separate export of user-level measurement data. You can request earlier deletion by contacting us.

Providers and international processing

AppsFlyer processes measurement data on our behalf. TikTok processes the data shared with it under its business-product terms. Data may be processed outside the EEA. AppsFlyer's Data Processing Addendum provides for applicable adequacy arrangements or European Commission Standard Contractual Clauses for international transfers. Contact us for information about the safeguards relevant to your data. Provider information: https://www.appsflyer.com/legal/processing-customer-data/ and https://www.appsflyer.com/legal/dpa/. TikTok information: https://www.tiktok.com/legal/page/eea/privacy-policy/en.

Access and deletion requests

For questions about measurement data, access, correction or deletion, contact neckapp@tobify.se. If a measurement reference is shown in Settings > Ad measurement, you can include it to help locate the relevant records. It is not attached to emails automatically. You may also complain to the Swedish Authority for Privacy Protection, IMY, or your local supervisory authority.

When you contact support

If you email Tobify AB, we receive your email address, message and any attachments you choose to send. We use that information to answer and resolve your request and retain it only as needed for support and applicable record-keeping obligations. No workout history or measurements are attached automatically. You can contact us to ask about, correct or request deletion of information you have sent us.

Privacy questions

Tobify AB provides NeckApp. For questions about this policy or information you have shared with us, use the contact address below. This policy will be updated if the app's data handling changes.

Contact Tobify AB

neckapp@tobify.se

If an email app does not open, copy this address into your preferred email service. Nothing is sent until you send the email yourself.